Shipping
Shipping, Return Policy
and
Frequently Asked Questions
Payment Information
What are the
Payment Terms?
Payment in advance via check or PayPal (and soon: major credit cards) is
required for new customers. Larger corporations and government agencies may
qualify for billing terms but must meet strict order minimums and a credit
check. If you want to pay by company check or PayPal, just say so. We'll try to
accommodate you any way we can.
Please pay for your
purchases at the completion of the ordering process. (We will not charge your
credit card until your order ships unless a deposit is required for unusual
orders). Deposits will be communicated on an as needed basis.
Placing your order on line
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Find the product that
you would like using the PRODUCT SEARCH or CATALOG selection.
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Browse
the [OPTIONS] tab to see what options are available and if there is an cost.
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Click on the [ORDER
NOW] BUTTON on the right.
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Answer all the
ordering questions.
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Select an artwork
submission option. You can upload your art with the order, send it by mail,
FedEx or UPS, or email it later.
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Choose your payment
method. (See Payment and Shipping Information below for details.)
Do you have a
minimum order?
No. Order what you need, when you need it.
Returns and Refunds
Our guarantee is simple: Your order is right or we make it right!
Since most orders are
custom produced from your supplied artwork, cash refunds are not given. Since
mistakes can happen when producing more that 26,000 custom orders a year, we
really try to minimize or eliminate the need for refunds. But, they do happen
and we will make it right.
If it is our fault, we
will redo the job and do it correctly. If it is your fault (approval of an
incorrect proof or submission of incorrect artwork) we will produce the make
good order for ½ the cost of the original.
Shipping Information
Shipping is not free
Prices do not include shipping & handling charges. All products are shipped
F.O.B. factory. Shipping & handling will be added to your final invoice.
Where are
products shipped from?
Suppliers are located throughout the United States and Canada. Shipping is
additional to the product cost. Often, the charge will not be available until
your order actually ships and will appear on the final invoice.
Many of our products have
an accurate shipping estimator built into the product display. In the event that
you need a more accurate estimate or the product does not have a shipping
estimate function provides, please call us toll free at (800) 652-1270 or email
info@bwventures.com.
We suggest that you
request a pre-order shipping estimate on heavy or large items. We dont want you
to be surprised. (Even a one oz. item can pack a hefty freight charge when you
order 1.000,000 of them!)
How long will
it take to get my order?
Most orders ship in 7 to 10 days. Some, a little longer, others, a little
shorter.
What if I need
an item faster?
If you need things really fast, please select something from the Quick Ship
catalog. We can offer rush service on some items for nominal charge. Sometimes,
a rush charge will apply. Rush charges vary per product and will be applied to
your order and require expedited delivery methods. Some items cannot be
rushed due to production schedules and the actual printing process. Please call
us for specific details.
Frequently Asked Questions
Do you
keep my imprint on file?
We keep your digital artwork and order details on file for three years. Some
printing plates and screens are only kept on file for a year or so, depending on
the factory. New imprints or new items will require a new plate or screen, and
will incur the appropriate screen charge. Call for details.
Can I get a
sample of a product before I order?
Most of the time, we can provide a product sample for free. Occasionally, you
will be required to either pay shipping or pay for a blank product sample. Many
times the sample cost will be rebated or refunded upon return of the sample in
good condition.
What is a
Setup Charge?
This is an additional charge (when required) for doing the necessary work to
produce the order. Usually it pays for the labor it takes to setup or calibrate
the equipment or machinery that is doing the imprinting.
What is a
Screen Charge?
Most products require that a silk screen or plate be made in order to apply your
custom imprint. If your artwork is more than one color, a screen must be made
for each color. Certain products do not require a screen charge when the imprint
is comprised of only simple, straight-line text. Screen charges are one-time
charges per product, per imprint. New imprints will require new screens and
charges.
What are your
artwork guidelines and programs?
We can accept most any type of file type, from a Windows PC or Macintosh in
common Adobe programs. Some Corel files are acceptable. Call us with other
obscure program questions.
Call us with any questions, Toll Free: (800)
652-1270
